Refund Policy

This Refund Policy applies to paid technical analysis classes and private chart review sessions offered by API Nexus Pro from 26 Hodgson St, Warwick Dc, Queensland, 4370, Australia. It does not cover products, physical goods, or delivery models we do not offer.

1. Cooling-off and full refund eligibility

If you cancel a class enrolment in writing (email is accepted) at least 14 days before the first scheduled live session, you are eligible for a full refund of tuition paid for that class, minus any non-refundable deposit stated in your enrolment confirmation (if a deposit was required).

2. Partial refunds

Cancellations received between 13 and 7 days before the first session may receive a partial refund of 50% of tuition paid. Cancellations within 6 days of the first session, or after the class has started, are not eligible for a tuition refund, except where required by the Australian Consumer Law or where we cancel the class.

3. Private chart reviews

Private 90-minute chart review sessions may be cancelled or rescheduled without charge if you give at least 48 hours’ notice. Cancellations inside 48 hours, or failure to attend (no-show), forfeit the session fee. If we cancel a private session, you may choose a full refund or a rescheduled time at no extra cost.

4. Deposits

Where an enrolment confirmation specifies a deposit to hold a seat, that deposit is non-refundable after it is paid, unless we cancel the cohort or Australian Consumer Law requires otherwise. The deposit is applied toward the class fee on successful enrolment.

5. Classes we cancel or reschedule

If we cancel a cohort, you may transfer to a later cohort or receive a full refund of amounts paid for that class. If we reschedule a session within a running cohort, we will offer a make-up session; refunds are not issued solely because of a single rescheduled session.

6. Work already started and materials

Once live instruction has begun, tuition for that class is generally non-refundable because teaching time and cohort capacity have been used. Digital worksheets issued to enrolled students are licensed for personal use and are not returnable for refund. We do not sell physical course kits; therefore no shipping or materials-return process applies.

7. Non-refundable items

The following are non-refundable except where law requires: deposits marked non-refundable in your confirmation; no-show private reviews; completed private review sessions; and processing fees charged by payment providers if any such fees were disclosed at payment time.

8. How to request a refund

Email hello@apinexuspro.digital with your name, class or session date, and reason for the request. You may also call (07) 4509 6642 during studio hours. We confirm eligibility within 5 business days.

9. Processing time and method

Approved refunds are processed within 10 business days of approval to the original payment method where possible. Bank processing times may add several days beyond our transfer.

10. Rescheduling classes

Transferring to a later cohort is allowed once per enrolment if requested at least 7 days before the original start date and if a seat is available. Additional transfers are at our discretion and may require a new deposit.

11. Exceptions

Nothing in this policy limits your rights under the Australian Consumer Law. If training is not provided with due care and skill, remedies under that law may apply in addition to this policy.

12. Contact

Refund requests: hello@apinexuspro.digital · (07) 4509 6642 · 26 Hodgson St, Warwick Dc, Queensland, 4370, Australia.